Aiden by Best Western at Superior Shores

This hotel stands out for its extensive renovations, transforming an older structure into a modern and stylish accommodation. Guests frequently highlight the hotel's cleanliness and the comfortable beds, making it a popular choice for a restful stay. Its appeal extends to budget-conscious travelers seeking good value, couples looking for a contemporary base, and solo travelers appreciating the updated amenities. While the exterior and immediate surroundings may initially appear less inviting, the interior consistently exceeds expectations. To enhance your experience, consider arriving early to secure on-site parking, as the overflow lot across the street can be less convenient, and be aware of the unique bathroom door designs for privacy.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience and comfort. Many guests appreciate the well-equipped gym with basic equipment, allowing for workouts during their stay. Free Wi-Fi is consistently available, ensuring guests can stay connected. Rooms are typically outfitted with a mini-fridge and microwave, providing practical amenities for longer stays or storing snacks. A modern coffee machine is often available in the lobby, offering various hot beverages. While some guests note the absence of a swimming pool or on-site laundry machines, the hotel aims to provide essential comforts. However, the elevator is frequently mentioned as being slow, old, or experiencing operational issues, which can impact accessibility and convenience for guests.

Cleanliness & Room Comfort
Guests generally praise the hotel's cleanliness, noting that rooms are well-maintained and bright. The beds are consistently described as comfortable, contributing to a good night's sleep. Rooms feature modern decor and are often described as well-decorated or unique, with some offering lake views. While many find the rooms spacious, some reviews indicate that certain rooms can be small or tiny. Recurring feedback points to issues with noise levels, including sounds from passing trains, hallways, or adjacent rooms. The bathroom design receives mixed comments, particularly regarding sliding barn doors that lack full privacy or locks, and half-glass showers that can lead to water splashing onto the floor. Some guests also reported minor issues such as stained furniture or dusty surfaces.

Dining & Food Quality
The hotel's complimentary breakfast is a significant highlight for many guests, often described as good or delicious with a variety of options. Hot items typically include eggs, sausage, bacon, and potatoes, while cold selections feature cereals, yogurt, fruit, muffins, and bagels. Guests particularly enjoy the availability of lattes and espresso from the coffee machine. While most feedback is positive, some guests have noted that coffee quality can be inconsistent or that popular items may run out before the end of breakfast service. Additionally, the hotel now features an Indian restaurant on-site, which has received positive remarks for its food quality, adding a convenient dining option for guests.

Location & Accessibility
The hotel boasts a central location in downtown, offering easy walking distance to the waterfront/marina, various restaurants, and public transportation hubs. However, the neighborhood is frequently described as sketchy or rough, with some guests expressing concerns about safety due to the presence of homeless individuals or drug activity, particularly at night. Parking is a notable point of discussion; while limited on-site parking is available, guests often need to use an overflow lot across the street, which some find poorly lit or less secure. Accessibility can also be a challenge, as the elevator is not directly accessible from the ground floor without navigating a half-flight of stairs, making it difficult for guests with mobility issues or heavy luggage.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness. Guests frequently commend their attentiveness and willingness to go the extra mile to assist with requests, from providing bath chairs to accommodating specific room preferences. The check-in and check-out processes are generally described as quick and efficient. Many reviews highlight the staff's polite and respectful demeanor, contributing significantly to a positive guest experience. While the vast majority of feedback is positive, a few guests reported isolated instances of staff being perceived as unhelpful or unresponsive when addressing specific issues like heating problems or refund requests, though these seem to be exceptions rather than the norm.

Additional Information
Guests should be aware of a $100 damage deposit required upon check-in, which some find unexpected and can take several days to be refunded. The hotel has a pet-friendly policy, though some guests note that room sizes can be small for pets and finding suitable outdoor areas nearby might be challenging. A recurring issue mentioned is the elevator's functionality, with reports of it being slow, not working, or requiring guests to hold down buttons. Despite extensive renovations, some guests note that the hotel is an older building with a facelift, and minor maintenance issues like non-working phone lines in rooms or specific heating/cooling systems being loud or difficult to adjust are occasionally reported.