3rd Avenue Inn

This hotel offers a compelling blend of affordability and value for money, making it a popular choice for budget-conscious travelers seeking a simple stay. Guests frequently highlight the general cleanliness of the property and its often quiet atmosphere, providing a tranquil retreat despite its urban setting. However, many note the small rooms and consistently hard beds as significant drawbacks, which can impact comfort. Parking challenges are also a recurring theme, requiring guests to be mindful of space availability. The hotel is well-suited for business travelers needing a convenient base for short stays and sightseers visiting nearby attractions like Disneyland. To enhance your experience, it is advisable to manage expectations regarding bed firmness and room size, and to plan for potential parking limitations.

Facilities & Amenities
The hotel provides essential in-room facilities designed for convenience, including refrigerators and microwaves, which are appreciated by guests for storing food and preparing simple meals. Each room is equipped with an AC unit for climate control, though some guests have reported issues with their functionality. Televisions offer a good selection of cable channels, including premium options like HBO/Cinemax, providing entertainment. Some specific room types feature a jetted tub, adding a touch of relaxation. While Wi-Fi is available, some guests have experienced inconsistent connectivity. For general use, ice machines and soda machines are on-site. However, guests frequently note the absence of certain common amenities such as irons and coffee makers in the rooms.

Cleanliness & Room Comfort
Rooms are generally described as clean upon arrival, though some guests have encountered issues such as dirty floors, sticky surfaces, or persistent unpleasant odors like smoke or curry. A significant and frequent complaint revolves around the beds, which are consistently described as very hard and uncomfortable, with some guests reporting poking springs that disrupt sleep. Pillows are often noted as stiff or worn, further impacting comfort. The room size is a common point of feedback, with many finding them small or tiny. Thin walls are a major concern, leading to considerable noise from adjacent rooms and water pipes, which can be disruptive. Additionally, towels are frequently described as worn, raspy, or small, and some guests have unfortunately reported the presence of pests such as cockroaches, waterbugs, or even bed bugs.

Location & Accessibility
The hotel's location is generally viewed as convenient, offering relatively easy access to popular attractions like Disneyland and the Brea Mall, as well as various local amenities and fast-food places. It is situated in a quiet residential area, which many guests appreciate, though some found the entrance a bit hidden. Parking is a frequent and significant point of discussion among guests. While available on-site, it is often described as limited, with spaces being small or the lot itself being awkward and difficult to maneuver. This can lead to situations where guests struggle to find a spot, sometimes resorting to parking on the street and risking citations.

Staff & Service
Feedback regarding the staff and service is notably mixed. Many guests commend the staff for being friendly, nice, helpful, and attentive, with particular praise often directed towards the housekeeping staff for their efficiency in maintaining room cleanliness. The check-in process is generally described as simple and easy, contributing to a smooth arrival experience. However, a considerable number of reviews report rude or unaccommodating staff at the front desk. Guests have cited instances of unfriendliness, unwillingness to assist with requests, or a lack of empathy when problems arise. Specific issues mentioned include difficulties with deposits, instances of double charging, and refused refunds for unsatisfactory room conditions.

Additional Information
Guests should be aware that the hotel enforces a strict no early check-in policy, requiring adherence to the designated check-in time. There have been reports of issues concerning deposit requirements, with some guests encountering requests for cash-only deposits or amounts higher than initially quoted. Room amenities may include thin blankets or a lack of duvets, and some guests have noted worn furniture or other maintenance issues such as leaking mini-fridges or broken AC units. While Wi-Fi is provided, its performance can be inconsistent, and a few guests have experienced occasional issues with the availability of hot water.