Grand Times Hotel

This hotel offers a modern and comfortable stay, with its signature feature being its prime location directly adjacent to a major shopping mall and various dining options, making it an excellent choice for shoppers and families seeking convenience. While many guests appreciate the overall cleanliness and comfortable accommodations, a recurring theme highlights issues with insufficient room lighting and the impact of ongoing renovations. The hotel is also well-suited for business travelers due to its accessibility, though some may find the Wi-Fi connectivity challenging. To ensure a smooth experience, guests are advised to inquire about the status of renovations and consider bringing their own portable lighting or USB charging adapters.

Facilities & Amenities
The hotel provides ample and easily accessible parking, which is a significant convenience for many guests, though some have noted that electric vehicle EV chargers can be expensive or unavailable. The indoor pool is a popular amenity, especially for families, but several reviews mention concerns about its small size, shallow depth, and occasional issues with water clarity or the condition of the liner. The gym is described as small with limited and sometimes broken equipment, which may not meet the needs of all fitness enthusiasts. While Wi-Fi is available, many guests report it being slow and unreliable, particularly for streaming. The absence of a dedicated restaurant or bar on-site is a common point of feedback, though the inviting lobby fireplace creates a pleasant communal atmosphere. Some rooms are equipped with a convenient kitchenette, including a microwave and fridge.

Cleanliness & Room Comfort
Guest feedback on cleanliness is generally positive, with many rooms described as well-maintained. However, some reviews detail specific issues such as dust, stains on carpets or walls, and occasional reports of bathrooms not being thoroughly cleaned. A pervasive concern is the insufficient lighting in rooms and bathrooms, making spaces feel dim even with all lights on, and some guests have experienced flickering or broken lamps. While many find the beds comfortable, a few note them as either too firm or too soft. Noise levels can be a significant issue, with complaints ranging from thin walls allowing sound from adjacent rooms to disturbances from parties or ongoing construction. Bathroom lighting is frequently criticized, and some guests mention issues with water pressure, lack of ventilation, or the absence of USB outlets in rooms.

Dining & Food Quality
The hotel's breakfast offering receives mixed to largely negative feedback. While it is often included or available for an additional fee, guests consistently describe it as having limited variety and being very basic, typically consisting of toast, bagels, cereal, yogurt, and coffee, with a notable absence of hot food options like eggs or bacon. Many guests feel the price charged for breakfast does not reflect its value, often opting to dine elsewhere. The breakfast area is also frequently mentioned as being too small and crowded, leading to an uninviting experience. The lack of a full-service restaurant or room service at the hotel is a common point of disappointment for guests seeking more substantial dining options on-site.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of a large shopping mall and numerous restaurants. Its proximity to major highway access makes it convenient for travelers arriving by car and provides a straightforward drive to popular attractions like Old Quebec, typically reachable within 10 to 15 minutes. The availability of public transportation nearby further enhances accessibility. Parking is generally described as ample and easy to use, though some guests have noted that it may incur an additional charge or that EV charging spots can be limited. Overall, the location is highly praised for its convenience and access to amenities.

Staff & Service
The staff at the hotel generally receive praise for their friendly and helpful service, with many guests highlighting their politeness and willingness to assist. The check-in process is often described as quick and efficient. However, there are numerous reports of inconsistent service, with some guests encountering unhelpful or unprofessional attitudes, particularly when addressing issues. A common point of frustration is the hotel's housekeeping policy, where rooms are not cleaned daily unless specifically requested, which guests feel should be communicated more clearly upon arrival. Frequent complaints also arise regarding key card issues, which often demagnetize, requiring multiple trips to the front desk. The hotel's problem resolution for significant issues like noise disturbances or dirty rooms has also been a source of dissatisfaction for some guests.

Additional Information
Guests should be aware that the hotel is currently undergoing ongoing renovations, which can result in significant noise and dust, particularly during daytime hours. These renovations, including the addition of new floors, have sometimes been unannounced, leading to unexpected disturbances for guests. Another point of contention is the early check-in fee, which some guests find excessive. Furthermore, the hotel charges for bottled water found in the rooms, a detail that is not always clearly communicated, leading to unexpected charges. Some guests have also noted the absence of recycling bins in rooms, which can be an inconvenience for environmentally conscious travelers.