Grand Times Hotel – Aeroport de Quebec

This hotel is recognized for its modern design and convenient location near the airport and major highways, making it a practical choice for various travelers. Its signature feature is its accessibility, offering a quick and easy connection to the city's main arteries. The hotel is particularly well-suited for business travelers seeking efficiency and a quick check-in process, as well as families who appreciate the generally spacious rooms and on-site amenities. Guests frequently commend the hotel's cleanliness and the friendly demeanor of its staff. While most find the room comfort satisfactory, some note issues with lighting and climate control. To enhance your stay, it is advisable to clarify breakfast inclusions upon booking and consider requesting a room away from potential construction noise for a quieter experience.

Facilities & Amenities
The hotel offers a range of facilities, though some receive mixed feedback. The pool is frequently mentioned as being quite small, sometimes cold, and the hot tub is often reported as non-functional or simply a section of the main pool. Guests note that the pool area can become crowded with children and sometimes lacks towels. The gym is described as small with some broken equipment. However, the hotel provides free Wi-Fi, and rooms are generally equipped with a mini-fridge, microwave, and coffee maker, which are appreciated conveniences. The lobby features a cozy fireplace and sofas, creating a welcoming atmosphere, but some guests find the strong, pervasive perfume scent overwhelming. There are no streaming services available on the in-room televisions.

Cleanliness & Room Comfort
Guests generally praise the cleanliness of the rooms, often describing them as spacious and well-maintained. The comfortable beds and quality linens are consistently highlighted, contributing to a restful night's sleep. However, several guests report issues with dark rooms due to insufficient natural light and insufficient lighting from lamps, making the ambiance feel somber. Some reviews mention squeaky beds or uncomfortable pillows. Recurring complaints revolve around AC issues, including units being too noisy, failing to provide adequate heating or cooling, or being completely non-functional. Minor cleanliness concerns like stained towels, dusty surfaces, or residue on the coffee machine are occasionally noted. While bathrooms are typically spacious, some older fixtures, the absence of a shower cap, or a lack of hot water are mentioned.

Dining & Food Quality
The continental breakfast offered by the hotel garners varied opinions. Most guests find it to be basic, with a limited selection that often includes only toast and coffee. Many express disappointment with the overall food quality, citing issues such as poor-tasting fruit and juice, cold or weak coffee, and a noticeable absence of protein options. For many, the additional cost for breakfast is not justified by the value provided, especially when it is not included in the room rate. The breakfast room can sometimes appear disorganized, and essential items like coffee or yogurt may not be replenished promptly. While some guests appreciate the freshness of the simple offerings, a common sentiment is a desire for greater variety and improved quality.

Location & Accessibility
The hotel benefits from a highly convenient location, situated close to the airport and offering easy access to major highways. This positioning makes it an ideal base for travelers looking for quick transit connections. Guests appreciate its proximity to various restaurants, fast food establishments, and shopping areas, providing ample dining and retail options within a short walk or drive. While the hotel is not in the city center, it is only a 15-20 minute drive to Old Quebec, making it a viable option for exploring the historic district. Parking is generally abundant and free, though some guests have noted that the lot can become full during peak times. Views from rooms often overlook the parking lot or nearby construction sites.

Staff & Service
The staff at the hotel consistently receives high commendation for being exceptionally friendly, helpful, and responsive to guest needs. Many guests highlight the efficiency of the quick check-in process and the team's willingness to accommodate various requests, such as providing additional room items or assisting with travel arrangements. There are several accounts of staff members going above and beyond, including helping guests with taxi issues or navigating challenging situations like flight cancellations. However, some guests have reported instances of slow service at the front desk or perceived a lack of training in resolving specific issues, such as early check-in fees or billing discrepancies. Despite these isolated concerns, the overall feedback emphasizes the staff's dedication to providing a positive guest experience.

Additional Information
Guests should be aware of certain policies and unique features that may affect their stay. The bottled water provided in the room is not complimentary and incurs a charge, which some guests find unexpected. An early check-in fee may be applied if guests wish to access their rooms before the standard check-in time, even if the hotel appears to have available rooms. Some guests have experienced recurring issues with room key cards deactivating, necessitating multiple trips to the front desk for reactivation. Housekeeping does not provide daily room cleaning unless specifically requested, meaning guests may need to pick up fresh towels or other essentials from reception. Additionally, the lobby often features a very strong, pervasive perfume scent that some guests find overwhelming.