Empress Palace Hotel

The property is frequently marketed with luxurious online images, often depicting it as a palace or mansion, which sets an expectation that many guests find is not met upon arrival. This discrepancy is a central theme, as the establishment often operates more like a repurposed house than a traditional hotel. A significant number of guests report issues with bookings not being honored, unexpected price increases upon arrival, and a strict cash-only payment policy that is often not disclosed beforehand. These factors contribute to a widespread perception of unprofessional conduct and a feeling of being scammed. The experience is generally not recommended for families due to concerns about privacy and shared facilities, but some adults or solo travelers seeking a unique, non-traditional stay might find it tolerable if they manage expectations. Guests are strongly advised to thoroughly research recent reviews and confirm all payment details directly before booking to avoid disappointment.