Eden Hotel

This hotel is uniquely positioned with direct access to the breathtaking Plaka Beach, a true natural paradise known for its clear blue waters and serene atmosphere. It offers a tranquil escape, making it an ideal choice for couples seeking a romantic and peaceful getaway, as well as families looking for a beautiful beach experience. Guests are consistently drawn to the hotel's stunning sea views and the overall sense of calm it provides, often describing the setting as idyllic and secluded. While the natural beauty is undeniable, some visitors have noted challenges with the access road and certain aspects of the hotel's management and policies. To ensure a smooth visit, it is advisable to clarify parking and beach access policies in advance, and be prepared for a somewhat challenging drive to the location. The hotel's pet-friendly policy is also a significant draw for animal lovers.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the beach experience. Guests can enjoy the convenience of a beach bar and a restaurant on-site, providing options for refreshments and meals. There is an external area with tables offering picturesque sea views, perfect for dining or relaxing. The hotel provides ample parking space, though its management and associated fees have been a point of contention for some visitors. On the beach, umbrellas and deck chairs are available for rent, complemented by showers and changing cabins for guest convenience. While the hotel is pet-friendly, some guests have reported issues with the Wi-Fi connectivity and mobile signal, which can be inconsistent due to the secluded location. Additionally, the beach bar music has been described by some as excessively loud, impacting the tranquility of the area.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed. Most guests appreciate the sea view from their accommodations and find the beds comfortable, ensuring a restful sleep. However, a significant number of reviews highlight concerns regarding the overall cleanliness of the rooms, with mentions of dust, cobwebs, and even mold. Some guests have reported the presence of bugs within the rooms, which detracts from the comfort. Issues with the bathrooms are frequently cited, including the absence of a shower curtain leading to flooding, and a lack of hot water at times. The rooms are often described as old and in need of maintenance, with some reporting non-functional or weak air conditioning units. The absence of mosquito nets on windows is also a common complaint, and some rooms feature a shared balcony which impacts privacy.

Dining & Food Quality
Guest experiences with dining and food quality vary. Most guests find the breakfast to be good, though some describe it as small or limited in choices, and note that COVID protocols can lead to long waiting lines. The restaurant generally receives positive comments for its food quality, with specific praise for the hamburger and overall deliciousness of the meals. However, some reviews mention that the portions can be surprisingly small, and there are isolated reports of poor quality ingredients, such as stale seafood. The coffee served is often considered good, but some guests find it to be expensive. A recurring concern is the lack of transparency regarding pricing, with some guests reporting different charges for the same items on different days, and a general absence of visible menus or receipts provided for purchases.

Location & Accessibility
The hotel's beachfront and secluded location is consistently praised as stunning, offering a tranquil escape amidst nature. It provides direct and relatively easy access to the beautiful Plaka Beach. While the setting is idyllic, guests frequently highlight the challenging access road, describing it as narrow, steep, bumpy, and filled with potholes, making the drive difficult, especially for certain vehicle types. The hotel is somewhat isolated, being a short drive from Agios Ioannis village, which offers more amenities. A significant point of contention revolves around parking and beach access for non-guests. Many reviews describe a perceived "monopoly" over beach access, with charges for parking and mandatory minimum consumption, leading to frustration among visitors who believe the public beach should be freely accessible.

Staff & Service
Feedback on staff and service is highly polarized. Many guests commend the friendly staff, describing them as welcoming, helpful, and attentive, contributing positively to their stay. They appreciate the politeness and professionalism of some team members, particularly those assisting on the beach. However, a substantial number of reviews report extremely negative experiences, citing rude staff and owners, with instances of aggressive or threatening behavior. Guests have encountered unprofessional service, including slow response times, unhelpful attitudes, and a perceived lack of communication. There are also concerns about dishonest practices, particularly regarding parking fees and the issuance of receipts. Some guests note that the staff, at times, appears young and inexperienced, leading to inconsistencies in service quality and occasional arguments with visitors.

Additional Information
Guests should be aware of several important details that impact the overall experience. While the hotel maintains a pet-friendly policy, some visitors express concern over the significant noise pollution emanating from the beach bar, which is located in a Natura protected area and features a metal platform that some deem illegal. A recurring issue is the hotel's approach to beach access and amenities; guests report being charged for sunbed use even as hotel residents, and non-guests face a minimum consumption requirement or a direct beach access fee to use the parking and reach the public beach. There are also numerous complaints about alleged tax evasion, with many guests not receiving receipts for services. Furthermore, some visitors have experienced booking issues, such as rooms not being available upon arrival, and difficulties retrieving lost items after their stay.