Eastgate Hotel, BW Signature Collection

This hotel is highly regarded for its secure underground parking, offering guests peace of mind and convenience. Its spacious rooms and comfortable beds are frequently highlighted, contributing to a pleasant stay. The complimentary breakfast, known for its variety and quality, is another significant draw. The hotel's location provides easy access to major freeways, making it a practical choice for business travelers and sightseers exploring Bellevue and Seattle. Families appreciate the larger suites and included amenities, while couples find the quiet rooms and jacuzzi options appealing for a getaway. To ensure a restful experience, guests might consider requesting a room not facing the highway. Additionally, it's advisable to arrive early for breakfast to enjoy the full selection before peak times.

Facilities & Amenities
Guests consistently praise the availability of free, secure underground parking, though some note that many spaces are designated for compact cars. The fitness center is generally well-equipped and accessible 24/7, but some guests have found it to be warm due to a lack of air conditioning and occasionally lacking in cleaning supplies or towels. The hotel offers free laundry facilities on multiple floors, which is a significant convenience for longer stays, though some machines may be out of service. While the hotel does not feature a swimming pool or a full spa (despite some guest expectations), it provides a small pantry for snacks, which some guests found to be half-empty. The elevators are frequently mentioned, with some guests noting them as slow, old, or that one is often out of service. Overflowing garbage bins in common areas and the parking garage were also noted by some.

Cleanliness & Room Comfort
Rooms are generally described as spacious and clean, with many guests appreciating the ample space, including family suites and rooms with kitchenettes. The beds are consistently praised for being comfortable and providing a restful sleep, though some guests found the pillows to be too small or soft. While many reviews highlight overall cleanliness, some guests reported issues such as stains on carpets or furniture, wear and tear, mold in bathrooms, or occasional hair and wet spots upon arrival. Noise levels are typically low due to good insulation, but some rooms facing the highway may experience freeway noise, and internal disturbances like loud hallways, pipe noise, or noisy air conditioning/heater clicks were mentioned. In-room amenities like refrigerators, microwaves, coffee makers, and safes are appreciated, as are ample outlets and good shower pressure with plenty of hot water. Some guests experienced issues with jacuzzi tubs not working or being unclean, and some noted the bathrooms could use updating.

Dining & Food Quality
The complimentary breakfast receives widespread praise for its variety and quality, often exceeding expectations for a hotel breakfast. Guests enjoy a selection of hot items such as eggs, sausage, potatoes, and waffles, along with biscuits and gravy, fresh fruit, yogurt, cereals, and coffee. Many appreciate the options to customize waffles with toppings like chocolate chips and whipped cream. However, some guests found the breakfast to be average, with limited options, or noted that food could be cold if not arriving early. The breakfast area can become crowded, especially closer to closing time, and some guests felt the staff in this area could be more attentive. There are no full restaurants or room service available at the hotel.

Location & Accessibility
The hotel's central location is a significant advantage, offering easy access to both I-90 and I-405 freeways. It is conveniently situated for a short drive, typically 10-20 minutes depending on traffic, to downtown Bellevue and Seattle, making it ideal for exploring the wider area. Public transportation is accessible, with a bus stop located a few blocks away, providing a convenient and affordable way to reach Seattle. While the immediate vicinity is not highly pedestrian-friendly, with few restaurants or shops within easy walking distance, guests appreciate the proximity to areas like Factoria for dining and shopping options. Free parking, including a secure underground garage, is a major benefit, though some guests noted limited spaces for larger vehicles.

Staff & Service
The staff at the hotel consistently receive high praise for being friendly, helpful, and accommodating. Many guests highlight the quick check-in process and the staff's willingness to assist with requests, contributing to a positive experience. However, feedback on front desk service can be mixed, with some guests reporting instances of staff being unsmiling, dismissive, or appearing understaffed, leading to long waits or difficulty reaching them by phone. Housekeeping is generally effective and thorough when performed, but guests must specifically request daily service before 10 AM, a policy that some found inconvenient or were not informed about upon arrival, leading to missed cleanings or a lack of replenished items. Despite some inconsistencies, many guests commend the overall attentive service and the staff's efforts to resolve issues.

Additional Information
Guests should be aware that the hotel generally requires guests to be 21 years or older to book a room. A refundable deposit is typically required upon check-in, and while most guests report smooth refunds, some have experienced delays or complications. The hotel has a pet-friendly policy, though specific details or potential challenges with finding suitable outdoor areas are occasionally mentioned. Some guests noted that the hotel's appearance, particularly in rooms and common areas, shows signs of age and could benefit from updates to furniture and decor. Instances of loud children in hallways were reported, suggesting potential noise from other guests.