DoubleTree Suites by Hilton Hotel Anaheim Resort - Convention Center

The hotel is widely recognized for its warm cookies offered upon arrival, a signature feature that delights many guests. It stands out for its spacious rooms and exceptionally convenient location, making it an ideal choice for Disneyland visitors, convention attendees, and families seeking easy access to local attractions. The hotel's proximity to the Anaheim Convention Center and Disneyland, often within walking distance or a short shuttle ride, is a significant draw. While many guests praise the friendly and helpful staff, recurring feedback indicates that the hotel's decor and furnishings are dated, suggesting a need for modernization. Additionally, the parking fees are frequently noted as being unexpectedly high. For a smoother experience, guests are advised to confirm all potential fees, especially parking, prior to arrival and to be aware of the hotel's ongoing renovation efforts.

Facilities & Amenities
Guests find the hotel's facilities and amenities to be generally convenient, enhancing their stay. The swimming pool area, complete with a hot tub, is a popular spot for relaxation after a day of activities, though some guests note it can be small or crowded and occasionally lacks towels. A fitness center is available, though opinions vary on its equipment range. The presence of a laundry room is a significant plus for longer stays, despite some reports of machines being out of order. Families appreciate the arcade with complimentary tokens for children. A gift shop and a coffee bar, often serving Starbucks beverages, provide easy access to snacks and drinks. Rooms are well-equipped with a mini-fridge and microwave, adding to guest convenience. While Wi-Fi is available, some guests noted a charge for premium service. The elevators are secured with key card access, but some found them slow or experienced button issues.

Cleanliness & Room Comfort
Guests frequently praise the spacious rooms, often described as clean and well-laid out, offering ample space, particularly for families. However, feedback on overall cleanliness is mixed, with some guests noting minor issues like stray hairs or stains, and a few concerning reports of bed bugs or blood on towels. Opinions on beds and pillows vary; many find them comfortable, while others describe them as outdated, too soft, lumpy, or squeaky, affecting sleep quality. The furniture and general decor are consistently mentioned as old, worn, and in significant need of refurbishment. While rooms are generally quiet, some guests experienced noise from street traffic, loud air conditioning, or thin walls. Bathrooms are spacious, though issues like mold, peeling surfaces, poor drainage, or inconsistent water temperature are sometimes reported. In-room amenities such as two TVs, a coffee maker, refrigerator, and microwave are appreciated, but a lack of USB outlets and sufficient bedside power points is occasionally noted.

Dining & Food Quality
The hotel offers various dining options, with guest feedback being somewhat mixed. The breakfast buffet is frequently discussed; many find it to be very good, plentiful, and offering a decent selection, while others consider it expensive and not always worth the cost, noting basic options or a lack of variety like vegetables. The on-site restaurant receives generally positive comments for its food quality and atmosphere, with some guests highlighting it as a convenient and enjoyable option for both breakfast and dinner. The bar area is also mentioned as a nice, casual spot for evening drinks and food. Room service is available and described as delicious by some. The coffee shop in the lobby, often serving branded beverages, is a popular choice for quick drinks and snacks. The complimentary warm cookies provided at check-in are a consistent highlight, often mentioned in relation to the positive food experience.

Location & Accessibility
The hotel's central location is a major advantage, highly praised by guests for its convenience. It is situated within easy walking distance of Disneyland, typically a 15 to 20-minute stroll, and is also very close to the Anaheim Convention Center, making it ideal for both leisure and business travelers. Guests appreciate its proximity to various restaurants and stores, including fast-food options and a nearby diner. For those not wishing to walk, public transportation via the ART shuttle is readily available directly in front of the hotel, providing convenient access to the parks and other areas. Parking is a frequently discussed topic; while available and often gated, it is consistently noted as being very expensive, with high daily fees that can add significantly to the overall cost of the stay. Many guests opt for Uber or other rideshare services due to the high parking costs.

Staff & Service
The hotel staff generally receives high praise for their friendliness and helpfulness, with many guests highlighting their attentive and professional demeanor. The check-in process often receives mixed reviews; some describe it as quick and easy, while others report long waits, issues with reservations, or unhelpful front desk interactions. Housekeeping service is a point of contention; while rooms are generally clean upon arrival, daily housekeeping is often not standard and must be requested, leading to inconsistencies in towel replenishment or room tidying. Some guests experienced issues with problem resolution, noting a lack of follow-up or unresponsiveness from staff regarding complaints. However, many positive interactions are reported, with staff going above and beyond to accommodate requests and provide a welcoming experience, including offering the signature warm cookies.

Additional Information
Guests frequently note that the hotel is undergoing or planning renovations, indicating an awareness of the need for updates to its dated appearance. A significant point of discussion is the cost of water bottles in the room, which are not complimentary and are subject to a charge, a policy some guests find surprising. While many guests are Hilton Honors members, some express disappointment regarding a perceived lack of rewards program benefits or recognition, such as room upgrades, compared to other properties. A few isolated but serious incidents of room break-ins and theft have been reported, raising concerns about security, despite the presence of gated parking and key card access for elevators. The hotel's policy regarding daily room cleaning, requiring guests to specifically request it, is also a recurring topic. Guests with nut allergies should be aware that the complimentary cookies contain nuts.