Delta Hotels New York Times Square

This hotel offers a highly central location and surprisingly spacious rooms for New York City, making it a memorable choice for many travelers. Its signature feature is its direct proximity to major transportation hubs and iconic attractions, positioning it as an excellent fit for sightseers, tourists, and business travelers seeking convenience. Families and couples also find the hotel appealing due to its comfortable accommodations and accessibility to city highlights. Guests frequently commend the hotel's cleanliness and the overall comfort of the beds. However, recurring themes include challenges with elevator wait times and a unique bathroom design that impacts privacy. To enhance your stay, consider requesting a room on a higher floor for potentially better views and reduced street noise, and be prepared for the distinctive open-concept showers.

Facilities & Amenities
The hotel provides a range of convenient facilities to enhance guest stays. Guests appreciate the reliable free Wi-Fi with good speed, ensuring connectivity throughout their visit. A well-equipped fitness center is available, featuring good equipment for workouts. For those needing to store belongings, complimentary luggage storage is offered, which many find secure and helpful. Filtered water fountains are conveniently located on each floor, allowing guests to refill bottles. For elite members, a pantry in the basement offers snacks, coffee, and beverages, though some note inconsistent stocking. A barista and small coffee shop downstairs provide easy access to coffee and quick bites. A significant point of feedback, however, revolves around the elevators, which are frequently described as slow, crowded, and insufficient for the 32-story building, leading to considerable wait times, especially during peak hours.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and comfortable, with many praising the comfortable beds and good pillows that ensure a restful sleep. Rooms are often described as spacious for New York City standards and include amenities like a coffee maker (though some report them broken), a mini-fridge, and a safe. However, feedback on cleanliness is mixed, with some guests noting minor issues such as debris on floors, stains on furniture, or hair in bathrooms. Noise levels are also a point of varied experience; while some rooms are quiet, others are affected by street noise, AC noise, hallway noise, or elevator noise due to thin windows and walls. A frequently mentioned design aspect is the bathroom, which features sliding barn doors with noticeable gaps, raising privacy concerns. Additionally, the open showers (lacking doors or curtains) often lead to water flooding the entire bathroom floor, and some older bathrooms show signs of chipped tubs or mold.

Dining & Food Quality
Feedback on the hotel's dining options is varied. The on-site restaurant and bar offer convenience, and some guests commend the bartenders and the overall atmosphere. However, the breakfast service receives mixed reviews; while some find it good, many describe it as having a limited choice and being expensive, often served a la carte rather than as a buffet. Options typically include coffee, tea, fruit, muffins, and hard-boiled eggs. Some guests expressed confusion regarding whether breakfast was included in their booking, leading to unexpected charges. The restaurant menu is sometimes seen as limited, and service can be slow during busy periods.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of numerous key attractions. It is notably close to Times Square, the Port Authority Bus Terminal, and various subway stations, providing excellent connectivity throughout the city. Guests appreciate its proximity to Broadway theaters, Bryant Park, Penn Station, Hudson Yards, and the Javits Center. This makes it an ideal base for exploring Manhattan's cultural and entertainment offerings. While the immediate surrounding area is described as busy and sometimes less aesthetically pleasing, its convenience for transit and sightseeing is undeniable. Parking is available, though it can be expensive, with both valet and nearby garage options mentioned.

Staff & Service
The hotel staff receives mixed but generally positive feedback. Many guests praise the friendly staff, describing them as helpful, attentive, and professional, particularly at the front desk and in the restaurant. Some individuals are specifically commended for their responsiveness and willingness to assist with queries. However, a notable portion of reviews describes some staff members as rude, uninterested, or unprofessional, particularly during check-in or when addressing issues. The check-in process itself can be inconsistent, with some experiencing quick service while others face delays, disorganization, or issues with room availability. Housekeeping service also varies, with some guests reporting consistent daily cleaning and others noting infrequent service or issues with towel replenishment. The complimentary luggage storage is a well-regarded service.

Additional Information
Guests should be aware of the hotel's security deposit policy, which has caused confusion and frustration for some, with reports of unexpected charges or delays in reimbursement. For Marriott Bonvoy members, particularly Platinum and Titanium tiers, access to the Pantry is a valued benefit, offering complimentary snacks and beverages. The hotel has undergone construction or renovation in certain areas, which some guests noted caused noise or disruption in common spaces. While rooms generally include a coffee maker, there is no microwave in individual rooms; guests needing one must be escorted to a communal microwave on a lower level. Some rooms offer appealing city views, enhancing the stay experience.