Delta Hotels by Marriott Thunder Bay

This modern hotel offers a memorable stay, distinguished by its prime waterfront location and stunning views of Lake Superior and the Sleeping Giant. It is an ideal choice for sightseers and leisure travelers seeking picturesque surroundings and easy access to walking paths, as well as business travelers who appreciate modern comforts and efficient service. Guests consistently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the generally attentive and helpful staff. While the hotel provides a serene escape, guests should be prepared for the often-discussed parking situation, which can be inconvenient, and consider requesting a room on a higher floor to fully enjoy the breathtaking vistas.

Facilities & Amenities
The hotel provides a range of facilities to enhance guest stays. A well-equipped gym is available for those looking to maintain their fitness routines. Guests have access to free Wi-Fi throughout the property, ensuring connectivity. Rooms are equipped with coffee makers, though some guests find them to be older models. The presence of smart TVs in rooms allows for streaming personal content. For Bonvoy elite members, an elite pantry is offered, though some guests noted it was not consistently restocked. A common point of feedback is the absence of a pool or hot tub, which some guests found surprising for a hotel of this caliber. Ice machines are conveniently located on alternate floors, and laundry facilities are also available for guest use.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, modern, and spacious, contributing to a comfortable stay. The beds are frequently praised for their exceptional comfort, ensuring a restful night's sleep. Many rooms offer desirable views of the lake or marina, and some include a balcony for an enhanced experience. The bathrooms are typically well-maintained, with some featuring walk-in showers. However, some guests reported minor issues with cleanliness, such as occasional stains on carpets or grime in bathrooms. Noise levels from nearby train tracks are a recurring concern for some light sleepers, and a few guests noted that the air conditioning units could be loud. Issues with TVs not functioning correctly or displaying pixelated images were also occasionally reported.

Dining & Food Quality
The hotel's restaurant, Anchor & Oar, receives positive feedback for its food quality and scenic views of the waterfront. Breakfast is often highlighted as very good, offering a variety of options, though some guests found it to be on the expensive side or experienced slow service. The bar area is also well-regarded. While room service is available, some guests found it to be costly or had issues with presentation, such as food served in disposable containers. The hotel also features a coffee shop in the lobby, though its operating hours were sometimes noted as limited. Many guests enjoyed the brunch offerings, praising both the selection and the attentive staff.

Location & Accessibility
The hotel's central location on the waterfront is a significant draw, providing immediate access to the marina and scenic walking paths. It is well-situated for exploring downtown and other local attractions. However, parking is a consistent and major point of contention for many guests. On-site parking is very limited, often leading guests to use more distant off-site parking lots, which can be inconvenient, especially in inclement weather or at night. While underground parking is available, it comes with an additional cost and is not always guaranteed. The proximity to train tracks means some guests experience noise from passing trains. Despite these parking challenges, the hotel's setting is widely appreciated for its beauty and convenience to the waterfront area.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests describe the service as exceptional, with particular commendation for front desk and restaurant personnel. The check-in process is generally smooth and welcoming, though a few guests reported issues with reservation accuracy or room key functionality. Housekeeping is often noted for maintaining clean rooms, but some reviews indicate inconsistencies in service, such as missed room cleanings or failure to restock amenities. While valet service is advertised, some guests found it to be unavailable upon arrival. Overall, the hotel's commitment to customer service is a strong positive, with staff often going above and beyond to assist guests.

Additional Information
The hotel maintains a pet-friendly policy, accommodating guests traveling with their animals, which is a valued amenity for many. For Bonvoy elite members, the hotel offers specific rewards program benefits, including access to an elite pantry on a dedicated floor, though some guests found its offerings to be inconsistent. Guests should be aware of the hotel's check-in time and certain payment policies, as some reviews mentioned issues with debit card acceptance or non-refundable bookings. The hotel provides EV charging stations in its underground parking for electric vehicle owners. Thoughtful amenities like umbrellas are available for guest use, and some guests appreciated the presence of laundry facilities on-site for longer stays.