Capitol Robinson by Bower Boutique Hotels

This hotel offers a distinctive experience with its modern, apartment-style suites and chic decor, providing a luxurious and comfortable "home away from home" feel. Its signature feature is the blend of stylish design with practical amenities, making it stand out from traditional hotels. Guests consistently highlight the exceptional cleanliness, the comfort of the accommodations, and the highly desirable central location. This property is an excellent fit for solo travelers, couples, business travelers, and families seeking a self-sufficient and aesthetically pleasing stay. To ensure a smooth arrival, guests should carefully review all pre-arrival communications for access codes, and those sensitive to noise might consider requesting a room on a higher floor or at the back of the building.

Facilities & Amenities
Guests appreciate the comprehensive full kitchens equipped with a fridge, stove, microwave, and toaster, allowing for convenient meal preparation and a more independent stay. The availability of free on-site laundry facilities is a significant convenience for longer visits. Rooms feature dimmable lighting and efficient heat pumps for personalized temperature control, enhancing comfort. Many units boast dual shower heads, including rain showers, and thoughtful touches like makeup stations with ring-lit mirrors and ample closet space. While Wi-Fi is generally available, some guests reported connectivity issues. A notable drawback for some is the absence of an elevator, which can be challenging for those on upper or lower floors, and some found the provided kitchen utensils and crockery to be limited, lacking items like sharp knives or large bowls.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotless cleanliness and the overall beautiful and modern design of its suites. Guests frequently commend the comfortable beds and high-quality linens, ensuring a restful night's sleep. The spacious bathrooms with walk-in showers are a highlight for many, contributing to a luxurious feel. However, feedback on noise levels is mixed; some guests experienced significant disturbance from street noise, nearby bars and nightclubs, and passing trains, which could impact sleep quality. While most found the beds comfortable, a few noted them as being too firm. Some minor issues reported include bathroom doors that did not close properly or came off hinges, and in some units, a lack of air conditioning in the bedroom.

Location & Accessibility
The hotel's central location is a major draw, placing guests within easy walking distance of downtown Moncton, numerous restaurants, bars, and local attractions like the tidal bore. This convenience allows guests to explore the city's vibrant scene on foot. However, the immediate surroundings received mixed reviews; some guests found the neighborhood to be sketchy due to the presence of homeless individuals nearby. Parking is available, but it comes with an additional fee and can be challenging to secure, with some guests being denied on-site parking despite perceived availability. The proximity to train tracks and lively nightlife areas means that noise from both trains and bar patrons can be a significant factor, particularly at night.

Staff & Service
Despite the self-check-in model, guests frequently commend the hotel's customer service for being highly responsive and accommodating via phone and text. Many appreciated the quick notifications and seamless virtual check-in process, highlighting the efficiency of the system. Staff are described as friendly and helpful, readily assisting with inquiries and accommodating requests like early check-ins. However, some guests experienced initial difficulties getting into the building or their rooms due to issues with access codes not being received or being hard to obtain. A few guests expressed frustration over the perceived lack of on-site staff for immediate assistance with queries or issues, and some reported unresponsiveness regarding specific requests like parking extensions or disputes over cleaning fees.

Additional Information
A defining characteristic of this property is its self check-in model and virtual reception, which many guests found convenient and efficient, allowing for a smooth, independent arrival and departure. However, a significant concern raised by multiple guests pertains to security, specifically regarding access codes that reportedly do not change frequently, leading to instances of unauthorized entry or a general feeling of unease about the building's security. Some guests also noted a unique and pleasant scent in the hallways upon arrival, contributing to the overall ambiance. The hotel provides complimentary water, tea, and coffee in the rooms, along with bathrobes, adding to the comfort and convenience of the stay.