Best Western Syracuse Downtown Hotel And Suites

The hotel offers a unique blend of historic charm and modern comfort, making it a memorable stay for many guests. Its signature feature is the provision of spacious suites, often equipped with kitchenettes, which are highly appreciated for their convenience and home-like feel. This makes the hotel particularly well-suited for families seeking extended stays or more living space, as well as business travelers who might benefit from in-room amenities and a central location. Couples and sightseers also find the hotel appealing due to its prime downtown setting, offering easy access to local attractions and dining. Guests consistently highlight the hotel's overall cleanliness, the comfort of its beds, and the exceptional friendliness of its staff. To enhance your experience, consider requesting a room away from the street to minimize noise, and be prepared for limited on-site parking by exploring nearby street options.

Facilities & Amenities
Guests frequently commend the hotel for its well-appointed facilities and amenities, particularly the spacious rooms which often include full kitchenettes. These kitchenettes come equipped with a full-size refrigerator, microwave, dishwasher, sink, and a complete set of dishes and utensils, providing a convenient option for longer stays or for preparing light meals. Many rooms also feature a coffee maker, and some even boast a fireplace, adding to the comfort. The hotel offers free Wi-Fi throughout, ensuring guests can stay connected. While the fitness center has received mixed feedback, with some noting it was under repair or limited, the hotel does provide a desktop and printer in the lobby for guest use. A recurring point of feedback, however, is the presence of only one elevator for the entire building, which can lead to significant wait times.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many praising the hotel's overall tidiness and the exceptional comfort of the beds, often described as fluffy and soft, ensuring a restful sleep. Rooms are frequently noted for their spaciousness, and the bathrooms typically offer good water pressure in the showers, along with soft towels and quality toiletries. However, some guests have reported significant issues, including dirty rooms upon arrival, with instances of hair on floors, stains on linens, and uncleaned surfaces. Noise levels can be a concern, particularly from street traffic or loud AC/heating units, which some found disruptive. Additionally, some rooms experienced AC or heating malfunctions, and there were occasional reports of toilet issues or poor lighting in bathrooms.

Dining & Food Quality
The hotel provides a complimentary breakfast that receives mixed but generally positive reviews. Most guests appreciate the convenience and the variety of options available, which typically include hot items like eggs and sausages, along with waffles, yogurt, cereals, and fresh fruit. Many found the breakfast to be plentiful and a good start to the day. However, some guests noted that the food quality could be inconsistent, describing items like "fake eggs" or "watery orange juice," and occasionally finding hot food to be cold. The coffee has also received varied feedback, with some finding it unappetizing. Despite these points, the inclusion of breakfast is widely valued, and the hotel also offers coffee and tea in the lobby throughout the day.

Location & Accessibility
The hotel's central location in downtown is consistently highlighted as a major advantage, placing guests within easy walking distance of numerous attractions, including Armory Square, the Landmark Theater, various restaurants, bars, and shops. This makes it an ideal base for exploring the city's vibrant scene and attending local events. While the location is highly convenient, parking is a significant and frequently mentioned challenge. The onsite parking lot is very limited and often full, leading guests to utilize offsite overflow lots or street parking, which can be inconvenient, expensive, or perceived as less secure. Guests should be aware that the downtown setting, while convenient, can also lead to street noise, especially during weekend evenings.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, often described as the best aspect of their stay. Most guests commend the team for being exceptionally friendly, helpful, attentive, and accommodating. Many reviews highlight the quick check-in process and the staff's willingness to go "above and beyond" to assist with requests, such as room upgrades or addressing concerns. The overall professionalism and positive demeanor of the staff contribute significantly to a welcoming atmosphere. However, there are isolated reports of less positive interactions, including some instances of unresponsive staff regarding room issues like heating or cleaning, and occasional complaints about billing discrepancies or a perceived lack of empathy from certain individuals.

Additional Information
A notable aspect of the hotel's operations is its housekeeping policy, which does not include daily room cleaning. Guests have reported that service is typically provided only every three days, requiring them to request fresh towels or trash removal from the front desk. This can be an unexpected inconvenience for some. The hotel also maintains a secure environment by keeping its main doors locked 24/7, requiring a room key for entry, which many guests appreciate for peace of mind. While the building is historic, some guests noted that certain areas, including the elevator, appear dated or are in need of maintenance. Guests should also be aware that the TV channel selection is quite limited, primarily offering basic channels.