Best Western Premier Calgary Plaza Hotel & Conference Centre

This hotel is highly regarded for its impeccable cleanliness and exceptionally comfortable beds, providing a restful experience for all guests. Its reputation as a premier venue for conferences and events also stands out, attracting a diverse range of visitors. The hotel is an excellent fit for families utilizing special packages, business travelers attending events, pet owners who appreciate the accommodating policies, couples seeking a comfortable retreat, and road trippers due to its convenient highway access. To enhance your stay, consider requesting a room on a higher floor for a quieter experience, especially during busy event periods, and take advantage of the hotel's convenient airport shuttle service.

Facilities & Amenities
Guests frequently praise the hotel's well-maintained pool and hot tub, which are popular for relaxation, though some note the hot tub can be quite small. The fitness center is consistently described as well-equipped and clean, offering modern machines for workouts. Wi-Fi is generally reliable and free, ensuring guests can stay connected. The hotel provides ample parking, which is often free and secure, though it can become congested during large events. While most elevators are efficient, some guests have experienced occasional issues, and security measures require room keys for access after hours.

Cleanliness & Room Comfort
The cleanliness of the rooms is a recurring highlight, with many guests describing them as spotless and well-maintained. The comfortable beds and pillows receive widespread acclaim, often compared to sleeping on a cloud, ensuring a great night's sleep. Spacious rooms are a common positive, often equipped with convenient fridge, microwave, and kettle. While a coffee maker is provided, some guests note it's an older model, and the TVs are not always smart. Bathroom facilities are generally clean with good water pressure, though some rooms lack an exhaust fan, and a few guests reported issues with chipped enamel or the absence of a bathtub. Noise levels are typically low due to good soundproofing, but some guests occasionally experience disturbances from hallways or nearby events, and a few mention issues with air conditioning effectiveness.

Dining & Food Quality
The on-site restaurant and bar receive positive feedback for their convenient location and the overall food quality, with many guests enjoying the meals and presentation. The breakfast buffet garners mixed reviews; while many find it delicious with a good selection, some guests describe it as repetitive, pricey, or note issues with food replenishment and quality, such as powdered eggs. Room service is also available and generally well-regarded for its efficiency and tasty offerings. The restaurant staff are often commended for their friendly and attentive service, contributing to a pleasant dining experience.

Location & Accessibility
The hotel's central location is a significant advantage, offering convenient access to the airport via a shuttle service and to downtown Calgary by car or public transit, with an LRT station within walking distance. Guests appreciate the proximity to various shopping malls and a wide array of restaurants, including a large Asian supermarket, fast-food options, and local eateries, all within easy reach. Its position directly off the Trans-Canada Highway makes it ideal for travelers arriving by car, providing excellent connectivity. Parking is abundant and generally considered safe, adding to the hotel's accessibility.

Staff & Service
The hotel's friendly staff consistently receives high praise for their helpful service and professional demeanor, making guests feel welcomed and valued. The quick check-in and check-out processes are frequently highlighted as efficient and smooth. Staff members are often described as accommodating, readily assisting with requests such as early check-ins, room changes, or resolving minor issues like heating problems. Housekeeping is commended for maintaining high standards of cleanliness. While most interactions are positive, a few guests have reported isolated instances of unhelpful or impolite behavior from certain staff members, particularly concerning the airport shuttle service.

Additional Information
The hotel maintains a very welcoming pet-friendly policy, even offering gift bags for furry companions, though some guests note that designated pet rooms can occasionally have lingering odors. It is a popular venue for conference facilities and large events, with catering services receiving high marks for accommodating dietary restrictions. However, guests should be aware that these events can sometimes lead to significant noise levels in adjacent rooms, especially on lower floors. It's also worth noting that complimentary breakfast is not included with all bookings, and some guests express disappointment over the lack of complimentary water bottles in rooms. Additionally, some in-room amenities like the television sets are considered outdated, and some bathrooms lack proper bathroom ventilation.