Best Western Plus Liverpool Hotel & Conference Centre

This hotel is consistently praised for its exceptional cleanliness and spacious, comfortable rooms, making it a standout choice for guests. Its signature feature is the combination of a welcoming atmosphere and highly attentive staff, ensuring a pleasant stay. The hotel is an excellent fit for families attending local events like hockey tournaments, couples seeking a comfortable getaway, and business travelers due to its convenient location and quiet environment. Pet owners also find it accommodating. To enhance your experience, consider utilizing the 24/7 coffee and tea bar, and be aware of potential early check-in fees.

Facilities & Amenities
Guests appreciate the hotel's various facilities, including a well-maintained pool, though some found the water temperature to be on the cooler side. The fitness center is available for use, but some guests suggested it could benefit from maintenance, such as lubricating weight machine guide rods and replacing cables, and a heavier assortment of dumbbells. All rooms are equipped with a mini fridge and a coffee maker, providing basic conveniences. While there is a communal microwave in the breakfast area, some guests expressed a desire for in-room microwaves for greater convenience. The hotel offers free Wi-Fi throughout, ensuring connectivity for all guests. Additionally, a comfortable lounge area and a dedicated conference room are available for relaxation and meetings.

Cleanliness & Room Comfort
The hotel receives consistent high praise for its clean rooms and overall tidiness. Guests frequently highlight the spacious rooms, which are often described as modern and well-maintained. The comfortable beds with soft mattresses and a choice of fluffy and firm pillows contribute significantly to a restful night's sleep. The bathrooms are noted for their cleanliness, often featuring excellent shower pressure and large soaker tubs. While the air conditioning is effective and quiet, some guests desired more precise thermostat control for cooler temperatures. Most rooms are quiet, but a few guests mentioned minor noise levels from adjacent rooms or thin walls, and one instance of carpet damage was noted upon arrival.

Dining & Food Quality
The complimentary breakfast is a major highlight for most guests, consistently described as excellent and offering a wide variety. The hot breakfast options typically include scrambled eggs, sausage, beans, and hash browns, alongside cereals, yogurt, and muffins. The 24-hour coffee machine is particularly popular, providing specialty drinks like lattes and cappuccinos. While the quality is generally well-received, some guests found the scrambled eggs to be rubbery or the overall selection somewhat limited. The breakfast buffet area is noted for being spacious, well-stocked, and managed by attentive staff who ensure food is replenished promptly.

Location & Accessibility
The hotel boasts a highly convenient location, situated right off the highway for easy access and travel. Guests appreciate being within walking distance to various essential amenities, including grocery stores, fast food establishments, and a Tim Hortons. Its proximity to local attractions and the nearby rink makes it an ideal choice for those attending events or exploring the area. While the hotel itself is generally quiet, some reviews mention ongoing construction across from the hotel, which could potentially be a source of noise during the day. Parking is ample and easily accessible on-site. However, some guests found the hotel's signage to be small, making the entrance slightly difficult to locate initially without navigation.

Staff & Service
The hotel consistently receives high praise for its friendly staff and helpful staff, who are described as professional, attentive, and accommodating. Guests frequently highlight the quick check-in process and the staff's willingness to go above and beyond, even in unexpected situations like local water advisories or personal emergencies. The housekeeping staff is commended for maintaining cleanliness and ensuring rooms are well-serviced. While the majority of interactions are positive, some guests experienced slow reception during check-in or felt an early check-in fee was excessive. Overall, the dedication to excellent customer service is a recurring theme, making guests feel welcomed and valued throughout their stay.

Additional Information
The hotel maintains a pet-friendly policy, which is greatly appreciated by guests traveling with their animals. During a specific period, guests noted a boil water order in the town, but the hotel proactively provided ample bottled water to mitigate any inconvenience. Some guests expressed disappointment with the "kitchenette" rooms, finding them deceptive as they lacked a sink, cutlery, or stove, essentially being a standard room with a mini fridge and space for a microwave. The absence of smart TVs or casting options in rooms was also a point of contention for some. An early check-in fee is sometimes applied, which some guests found unexpected or high. The hotel is a popular choice for hockey teams, though some parents felt noise complaints were excessive.