Best Western Plus Bridgewater Hotel & Convention Centre

This hotel is highly regarded for its exceptional cleanliness and the friendly, attentive staff who consistently go above and beyond to ensure a pleasant stay. Its signature feature is the impressive pool area, complete with a large waterslide, making it a particularly strong choice for families with children seeking recreational fun. Couples also find it appealing for relaxing getaways, especially with the availability of comfortable rooms featuring jacuzzi tubs. For business travelers, the hotel offers quiet, well-appointed rooms and a convenient on-site restaurant. Many guests appreciate the hotel's commitment to providing a comfortable and welcoming environment. To enhance your experience, consider making reservations for the popular on-site restaurant, and be aware that pool towels are typically provided in your room.

Facilities & Amenities
The hotel offers a range of well-received facilities designed to enhance guest comfort and convenience. The pool area, featuring a popular waterslide, is a major draw, especially for younger guests, though some note the water can be cool or that pool towels are sometimes missing from the pool area itself. A well-equipped fitness center is available for guests to maintain their routines. The spacious lobby provides a welcoming atmosphere with access to coffee and tea, a snack area, and drink machines. Many suites include a kitchenette with dishes, glasses, and cleaning supplies, which is highly appreciated by families and longer-stay guests. Free Wi-Fi is generally reliable, though some guests experienced spotty service for demanding tasks like video calls. An EV charger is also available in the parking lot.

Cleanliness & Room Comfort
Guests consistently praise the hotel's impeccable cleanliness, describing rooms as spotless and well-maintained. The beds are notably comfortable, with many guests likening them to sleeping on a cloud, ensuring a restful night's sleep. Rooms are generally spacious, and many feature large bathrooms, some equipped with jacuzzi tubs for added relaxation. While most guests find the rooms quiet, some report occasional noise from neighboring rooms, hallways, or barking dogs. In-room amenities such as coffee makers and Chromecast are appreciated. Suites with kitchenettes are well-equipped, providing a home-like convenience. Some minor issues noted include occasional dust on appliances or uncleaned kitchenette counters, and isolated reports of dampness or unpleasant odors in specific rooms.

Dining & Food Quality
The hotel's on-site restaurant, 27 South, receives widespread acclaim for its amazing food quality and excellent service, offering a diverse menu with dishes like pot roast, fish tacos, and beef tips. Many guests highlight the convenience and high standard of dining, often recommending it for dinner. The complimentary hot breakfast buffet is a significant highlight for many, praised for its variety and delicious options, including real eggs, ham, French toast, and hash browns, with some gluten-free choices available. However, some guests occasionally find the breakfast food to be cold, or note that the selection can be repetitive for longer stays. While the restaurant is highly rated, some guests have experienced slow service during peak times or found the bar's cocktail selection to be subpar.

Location & Accessibility
The hotel boasts a convenient and central location, making it an ideal base for exploring the surrounding area. It offers easy access to the highway, facilitating travel to popular destinations like Lunenburg, Mahone Bay, and the South Shore. Guests appreciate its proximity to various shopping options, including a Walmart and Canadian Tire, as well as numerous restaurants within walking distance. A pleasant walking trail is accessible directly behind the hotel, offering a natural escape. Ample parking is available on-site, though some guests noted it could be cramped during periods of construction. The hotel's location is also considered beneficial for those needing to be near the local hospital.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently commend the team for being welcoming, accommodating, and going above and beyond to assist with requests, from providing extra blankets to helping with lost items. The check-in and check-out processes are described as quick and smooth. Housekeeping is noted for its timeliness and efficiency, ensuring rooms are clean and well-maintained. The service in the on-site restaurant is also frequently praised for its quality. While the vast majority of feedback is positive, a few isolated instances mentioned a lack of immediate assistance during an emergency or minor issues with staff demeanor at the bar.

Additional Information
Guests should be aware that the hotel has been undergoing ongoing renovations and expansion, which, while promising new amenities, can occasionally lead to construction noise during the day or temporarily impact parking availability. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, though a fee applies, and finding suitable outdoor areas for pets can sometimes be a challenge. Some rooms are equipped with a white noise machine, a thoughtful amenity for light sleepers. While pool towels are generally provided in rooms, guests occasionally find them missing from the pool area itself. For larger groups dining at the restaurant, an automatic gratuity may be applied, which some guests found surprising.