Bali Hotel Adults Only Isla Verde, a Trademark by Wyndham

The hotel captivates guests with its beautiful, modern aesthetic and inviting pool area, offering a stylish retreat just moments from the beach. Its prime location also provides easy access to the airport and San Juan, making it an appealing choice for couples seeking a romantic getaway, friends on a leisure trip, and sightseers eager to explore the local area. Guests frequently commend the hotel's overall cleanliness and the generally welcoming demeanor of the staff, contributing to a pleasant atmosphere. However, some experiences highlight areas for improvement, particularly concerning room amenities and service consistency, suggesting the hotel is still refining its operations. To ensure a smooth arrival, guests are advised to use the address of the coffee shop next door when booking ride-sharing services, as the hotel's direct address can sometimes lead to confusion, potentially causing unnecessary delays and costs.

Facilities & Amenities
The hotel's pool area is a significant draw, often praised for its inviting atmosphere, though some guests noted issues with pool water cleanliness and the condition of lounge chair cushions, which were sometimes stained or missing. While a gym is available, the overall range of amenities is perceived as limited by some, with common items like an iron and a community microwave not consistently provided. Wi-Fi connectivity is a recurring concern, with many guests reporting poor or non-existent internet access in their rooms, though it generally works well in the pool area. Some guests also experienced issues with TV functionality due to the lack of reliable in-room Wi-Fi, indicating that certain facilities may not be fully operational.

Cleanliness & Room Comfort
Guest feedback on room cleanliness is mixed; while some found their rooms spotless, others reported issues such as hair on floors, unclean sheets, and even mold spots with an accompanying smell. A significant and frequent concern is the lack of hot water in showers, with many guests reporting only lukewarm or cold water. The shower design is also noted, as some lack a sliding door, leading to damp bathrooms. Rooms are often described as small and lacking essential features like a closet or sufficient space to unpack luggage. Some guests experienced humid conditions and noise from nearby roads, impacting comfort. Additionally, the quality and availability of towels were inconsistent, with reports of stained or musty-smelling towels and a lack of daily replenishment.

Dining & Food Quality
The hotel offers a restaurant and a poolside bar, both receiving varied feedback. The restaurant is often praised for its exquisite food quality and varied menu, with some guests enjoying spectacular meals, though it is not open daily and some found the formal dress code unexpected. The bar is a highlight for many, known for its amazing cocktails and a lively atmosphere, especially during daily happy hour. However, the complimentary breakfast receives consistent criticism for being very basic and offering limited choice, typically consisting of only yogurt, bagels, or croissants with butter or Nutella, and lacking items like fresh juices. Some guests also noted instances of rude staff during breakfast service.

Location & Accessibility
The hotel boasts a highly convenient location, offering close proximity to the beach, the airport, and easy access to San Juan, including the T-Mobile district and a nearby mall. Guests appreciate being surrounded by 24/7 conveniences like bars, food options, and pharmacies, with a coffee shop and bakery within walking distance. However, its position near major roads and highways means some rooms experience noise at all hours. Parking is a recurring concern; while some reviews mention free parking, others report it as limited or insufficient, often requiring guests to park off-site. Additionally, some guests found the immediate surrounding area less appealing or perceived it as unsafe, and noted that reaching the beach sometimes required crossing a walking bridge over a highway.

Staff & Service
The staff generally receives praise for being friendly, welcoming, and helpful, with many guests highlighting their kind demeanor and willingness to assist. Positive experiences include quick check-in processes and staff helping with luggage and providing transportation information. However, feedback on service consistency is mixed. Some guests reported a lack of follow-through on requests and instances where staff seemed poorly informed about the local area, unable to provide directions or recommendations. There were also specific complaints about reception staff being unaccommodating regarding early check-in or providing basic amenities like drinking water. Additionally, the towel service was inconsistent, with some guests not receiving fresh towels daily.

Additional Information
Guests should be aware that the hotel is relatively new, and some amenities are not yet fully operational, leading to an experience that can feel unprepared or incomplete. A significant and frequently reported issue is power outages, which can be prolonged, lasting several hours and affecting electricity, air conditioning, and even water supply, including the ability to flush toilets. This can severely disrupt stays, especially during planned activities. Furthermore, some guests noted ongoing construction or visible maintenance issues around the property, impacting its overall appearance. An unusual policy mentioned by one guest was being charged a fee for stained towels. Some also felt the hotel's design was too boutique for the number of guests it accommodates, leading to a feeling of being overwhelmed.