Atlantis Hotel

This hotel is primarily noted for its exceptionally central location, making it a convenient base for exploring the city. Its signature feature is its position within an old, historic building, which some guests appreciate for its character, though many note it is in significant need of renovation. The hotel is particularly well-suited for budget travelers and sightseers who prioritize accessibility to key attractions and public transport, as well as those seeking a short stay primarily for sleeping and showering. Guests consistently highlight the friendly and helpful staff as a major positive. To enhance your stay, be prepared for an older property and consider the lack of an elevator if you have mobility concerns or heavy luggage.

Facilities & Amenities
A significant point of feedback for guests is the absence of an elevator, which can be particularly challenging for those staying on upper floors or carrying heavy luggage. While some rooms may include a hairdryer and air conditioning, many guests report issues with these, such as dirty units or insufficient cooling. The Wi-Fi connectivity receives mixed reviews, with some finding it reliable and others experiencing weak or intermittent service. Several guests noted a lack of essential in-room amenities like a refrigerator, kettle, or even a chair in some of the smaller rooms. Insufficient or inconveniently placed electrical sockets are also a common complaint, making it difficult to charge multiple devices.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, with many guests reporting significant issues. Numerous reviews describe rooms as dirty, citing soiled sheets, stained walls, and unhygienic bathrooms with hair or unpleasant smells. Some rooms are consistently described as small or very tiny, particularly the bathrooms, which are often noted for being old, having broken fixtures, or lacking proper ventilation. A recurring complaint is the absence of an external window, with many rooms featuring a window that opens to a dark, unventilated internal shaft, leading to a gloomy atmosphere and persistent bad smells, including cigarette smoke. Noise levels are frequently mentioned due to thin walls, allowing sounds from corridors, neighboring rooms, and street traffic to be easily heard, impacting sleep quality.

Dining & Food Quality
The hotel generally does not offer extensive dining options. Many guests explicitly state that breakfast is not served at the hotel, which is an important consideration for those expecting on-site meal services. While one review mentioned that breakfast "could be better," this indicates it might be available on a limited basis or for specific room types, but it is not a consistent feature highlighted by the majority of guests. There is no mention of a dedicated restaurant or bar within the hotel premises, suggesting that guests should plan to seek their dining experiences outside the hotel.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset. It is situated directly on a main traffic street, with a bus stop conveniently located right in front, offering easy transportation to the airport and main bus station. Guests appreciate being within walking distance of numerous popular attractions, including Aristotelous Square, the city center, and various shops and restaurants. The proximity to the train station is also a benefit for travelers. However, finding parking near the hotel is frequently cited as a challenge, often being expensive or requiring a lengthy search in the city.

Staff & Service
The staff consistently receives high praise for their friendliness and helpfulness, often being highlighted as the hotel's best feature. Guests appreciate their willingness to provide directions, assist with luggage, and accommodate requests. The check-in process is generally described as quick and efficient. However, some guests experienced inconsistencies in service, such as requests for fresh towels not being fulfilled promptly. A significant concern raised by multiple guests relates to payment procedures, where pre-authorization policies led to guests being charged twice or experiencing delays in receiving refunds, causing considerable inconvenience. Some guests also reported issues with reservations not being found upon arrival.

Additional Information
Guests should be aware that the hotel is housed in an old building that, despite its historic charm, is widely considered to be in need of significant renovation. Many reviews indicate that the photos displayed online do not accurately reflect the current condition of the rooms, leading to disappointment upon arrival. There are also recurring mentions of a lack of receipts for cash payments, which can be problematic for some travelers. The hotel's payment "policy," particularly regarding pre-authorizations, has caused considerable frustration for guests, resulting in temporary double charges and prolonged waits for funds to be released back to their accounts.