Paradisus Cancún

Boulevard Kukulcan Km. 16.5Cancun77500Mexico
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About Paradisus Cancún

Bordered by the Caribbean Sea on one side and the Nichupté Lagoon on the other, the Paradisus Cancun is an idyllic all-inclusive resort situated in the major tourist area of Cancun.

The resort has 668 rooms all featuring a private terrace with water views, air-conditioning, flat-screen TV, in-room safe, minibar, iron and ironing board and Wi-Fi access.

The hotel has an on-site spa, three pools, fitness center and offers a range of water sports and workshops. It also offers a full service butler as part of the Royal Service package.

The Paradisus Cancun has nine restaurants and seven bars, featuring every cuisine imaginable. Try out Naos for a buffet style breakfast, Vento for Mediterranean or Bana for Pan-Asian dishes.

The hotel is 30-minutes from downtown Cancun and it is an easy day trip to the top sites scattered across the Riviera Maya including Chichen Itza, Tulum and Playa de Carmen.


Boulevard Kukulcan Km. 16.5, Cancun, 77500, Mexico
Telephone: +52 9988811100 | Fax: +52 9988811740 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Airport shuttle
  • Beach umbrellas
  • Business centre
  • Concierge
  • Conference rooms
  • Direct beach access
  • Doctor on site
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Organised activities
  • Outdoor swimming pool
  • Parking lot
  • PC with internet
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Supermarket
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Terrace
  • Cable TV
  • Cosmetic mirror
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty-center
  • Body treatments
  • Massage
  • Sauna


  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby Crib
  • Childcare / Babysitting
  • Kids' club
  • Organised activities for kids

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Good for families

A number of guests travelling with children commented that the Paradisus Cancun hotel was particularly family friendly. A number of guests had taken advantage of the family concierge service, which provides extra amenities for the kids including kids only activities and snacks.

Surrounded by water

Guests repeatedly noted the amazing location and its proximity to the beach. A number of reviewers mentioned the easy access to the beach from the pool areas. Renting a Balinese Cabana also comes highly recommended.

Food Glorious Food.

With nine restaurants and countless menu options it is easy to see why guests rated the food amongst the highlights of their stay. Time and time again guests raved about the Market Grill restaurant as being the pick amongst the nine. It serves a mix of Italian/ Argentine cuisine in an oceanfront setting.

Negative Reviews

When it goes wrong ...

A number of guest reviewers had a similar experiences in that when things went wrong, they went really wrong! A common feature of the collective experience, was a lack of customer service and attention to detail - when guests required additional help.

Get in quick for dinner

Notwithstanding that the food across all nine restaurants is outstanding, guests repeatedly commented that their inability to book into the restaurants, due to their popularity, was very frustrating.

Dated décor, leaky rooms

A number of guests mentioned that the hotel could benefit from updating its style, as well as overhaul its maintenance to ensure that those areas showing signs of wear and tear (such as the elevators and leaky ceilings) with fixed.

Rating Overview

Rating trivago Rating Index based on 4372 reviews across the web
8.4 /10
    8.0 /10
    7.9 /10
    10 /10
    10 /10
  • Catch it
    9.5 /10
  • Other Sources
    8.5 /10
8.4 out of 10 based on 4372 reviews