Moon Palace Cancun All Inclusive

Carretera Cancún-Chetumal km 340Cancun77500Mexico
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About Moon Palace Cancun All Inclusive

Moon Palace Cancun is a 4-diamond luxury all-inclusive resort nestled within tropical surroundings and overlooking a secluded white-sand beach.

Over 2,000 luxurious accommodations, offering ocean or garden views, include whirlpool tubs, 24-hour room service, CHI-branded amenities, and top-shelf drinks; complimentary calls to Continental US, Canada, and landlines in Mexico; free WIFI, and more.

Everything is right at your fingertips with over-the-top inclusions such as unlimited gourmet dining and snacks, a FlowRider® Double Wave Simulator and non-motorized water sports; as well as Wired – a lounge designed specifically for Teens, state-of-the-art Kids Club – The Playroom, and world-class entertainment and nightlife; making this a perfect option for families and couples alike.

Boasting vast personalized options and capacity for large-scale events, Moon Palace Cancun is also perfect for weddings and conventions. With the added indulgences of world-class Awe Spa® facilities for some serious pampering, and a Jack Nicklaus signature golf course for enthusiasts and keen learners, this resort, renowned for its warm-hearted service, has it all, and more.


Carretera Cancún-Chetumal km 340, Cancun, 77500, Mexico
Telephone: +1 8009435032 | Fax: +52 9988816001 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Beach umbrellas
  • Business centre
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Direct beach access
  • Disco/ Nightclub
  • Doctor on site
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Organised activities
  • Outdoor swimming pool
  • Parking lot
  • PC with internet
  • Pool bar
  • Restaurant
  • Room service
  • Supermarket
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Terrace
  • Bathroom with bathtub
  • Bathroom with shower
  • Cosmetic mirror
  • Desk
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • WiFi in rooms

Wellness / Spa

  • Beauty-center
  • Massage
  • Turkish bath / Hammam
  • Whirlpool / Hot tub


  • Accessible parking
  • Accessible paths / corridors
  • Wheelchair accessible

For children

  • Child / Baby Crib
  • Childcare / Babysitting
  • Kids' playground

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Everything is included.

Your vacation really is all-inclusive at Moon Palace Golf & Spa Resort, so you can simply enjoy yourself without worrying about paying for anything. All meals, drinks, Wi-Fi, entertainment, parties, sports, spa treatments, children's activities, and more - everything is covered by the room price or resort credits.

You'll never be bored.

With so much to do and see, you will never run out of activities to try. Reviewers cited the turtle release, the day trip to Contoy Island (extra charge), and the dolphin swim as especially memorable experiences.

The resort is truly family-friendly.

This is a popular destination for families with children of all ages. Teenagers can enjoy kayaking, paddle boarding or jet skiing off the beach, while for younger kids the Kids' Club offers a huge variety of indoor and outdoor activities. There are even supervised play rooms for babies.

Negative Reviews

The beach is not pleasant.

Unlike resorts further down the coast, the focal point of Moon Palace is not the beach. Many reviewers remarked that the beach was strewn with seaweed that smelled bad. Fortunately, the resort has seven pools, a Flowrider and plenty of other water activities to keep you occupied.

Restaurants get crowded at meal times.

Guests found that the resort's eateries became very busy during breakfast, lunch and dinner, and that they had to wait up to two hours to be seated. It's therefore a good idea to get to your chosen restaurant when it opens for service, or to make a reservation whenever possible.

Some activities are hard to book.

Some reviewers were disappointed that it was difficult to get tee times at the golf course, and to book spa treatments, because these services were so popular. Others said it's hard to make arrangements for various activities through the vacation planning service.

Rating Overview

Rating trivago Rating Index based on 3910 reviews across the web
8.7 /10
    8.2 /10
    8.2 /10
    9.0 /10
  • Catch it
    9.5 /10
  • Other Sources
    8.6 /10
8.7 out of 10 based on 3910 reviews