Hyatt Zilara Cancun

; Blvd. Kukulcan KM 11.5, Zona Hotelera, Cancun, Mexico 77500Cancun77500Mexico
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About Hyatt Zilara Cancun

Hyatt Zilara Cancun is an all-inclusive adult-only day spa and resort located in the heart of Cancun’s Hotel Zone.

All of the resort suites include sea views, private balcony with hammock, free wireless internet, and king size beds with Egyptian cotton sheets. Modern en suite bathrooms with rain showers, hairdryer, coffee and tea making facilities, and 42” flat-screen television round off the list of features.

The Hyatt Zilara Cancun offers free Wi-Fi, fitness centre, swimming pool with Olympic-size 25-metre lap lane, Jacuzzi, beach butler service, fitness centre,. The onsite spa is Cancun’s only ocean view full service spa offering breath-taking views of the Caribbean.

There are six gourmet specialty international restaurants onsite. There are formal and casual restaurants open for breakfast, lunch and dinner. There is also a morning coffee house and beach bar.

The resort is only 15-minutes away from downtown Cancun.


; Blvd. Kukulcan KM 11.5, Zona Hotelera, Cancun, Mexico 77500, Cancun, 77500, Mexico
Telephone: +52 9988815600 | Fax: +52 9988817399 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Beach umbrellas
  • Business centre
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Direct beach access
  • Doctor on site
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel bar on the beach
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Organised activities
  • Outdoor swimming pool
  • Parking lot
  • PC with internet
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Supermarket
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Terrace
  • Bathroom with shower
  • Cosmetic mirror
  • Desk
  • Fan
  • Flatscreen TV
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty-center
  • Body treatments
  • Hot stone massage
  • Massage
  • Sauna
  • Steam room
  • Whirlpool / Hot tub


  • Wheelchair accessible

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Ocean views for all

First and foremost, guests have given the Hyatt Zilara Cancun top marks for its ocean views. These appear to be standard in all rooms, regardless of the location of your suite.

Adults-only and great for groups

Many guests noted that, in contrast to nearby resorts, this adults-only hotel has a much calmer atmosphere. While couples appear to be well-catered for here, guests traveling in larger groups note that the hotel and its staff were more than ready to meet their needs and were at no point overwhelmed by the size or demands of their parties.

Excellent staff ensures repeat guests

Repeat guests report returning to the hotel year after year, with many commenting that they are treated like family by staff. Many also comment on the hotel's overall excellence, with some guests struggling to find fault with their experience at the Hyatt Zilara Cancun.

Negative Reviews

Hot, hot, hot

There appears to an issue with air conditioning levels throughout the building. Guests commented that the lobby and restaurant areas were uncomfortably warm. Many also thought that the pool temperature was too high to ensure a refreshing dip.

Consistent cuisine, but...

On the whole, the quality of the food here was good, with guests raving about the coffee shop. However, many were left consistently unimpressed by the Asiana Restaurant. Some were also disappointed with the limited selection of wine and beer on offer, including an especially small selection of Mexican beers.

Lackluster nightlife

Visitors appeared to be somewhat underwhelmed by the evening entertainment options here. Many were left disappointed by the lack of variety and subdued atmosphere.

Rating Overview

Rating trivago Rating Index based on 2060 reviews across the web
9 /10
    9.2 /10
  • Catch it
    8.0 /10
    9.1 /10
  • Zoover
    9.8 /10
    10 /10
  • Other Sources
    8.9 /10
9 out of 10 based on 2060 reviews