Hotel Krystal Cancún

Blvd. Kukulcán, km9 lotes 9 y 9 ACancun77500Mexico
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About Hotel Krystal Cancún

Hotel Krystal Cancún boasts beachfront resort accommodations in the Hotel Zone. The resort is located across from the Cancún Convention Center and offers an All-Inclusive option. Parking is complimentary and Wi-Fi access is available throughout the property.

All rooms are air conditioned and feature a minibar, personal safe, and flat screen TV. The white marble floors add a luxurious touch, and guests will be able to enjoy incredible views from their rooms.

Hotel Krystal Cancún boasts an outdoor pool, Jacuzzi, full service spa, and a fitness center. Guests can also lounge at the resort’s Beach Club. Laundry services and 24-hour reception is available for added convenience.

El Mortero offers gourmet Mexican fare to Mariachi music. Guests can also dine at Aquamarina, Las Velas, or at any of the onsite bars.

The resort is a 20-minute drive from the Cancún city center. La Isla Shopping Mall is only two miles away, and the Interactive Aquarium is a five-minute drive.


Blvd. Kukulcán, km9 lotes 9 y 9 A, Cancun, 77500, Mexico
Telephone: +52(998)8489800 | Fax: +52(998)8489813 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Business centre
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Disco/ Nightclub
  • Elevator
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Outdoor swimming pool
  • Parking lot
  • PC with internet
  • Pool bar
  • Restaurant
  • Room service
  • Supermarket
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Cosmetic mirror
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Ironing board
  • Room safe
  • Satellite TV
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty-center
  • Massage
  • Sauna
  • Steam room
  • Turkish bath / Hammam
  • Whirlpool / Hot tub


  • Accessible parking

For children

  • Child / Baby Crib
  • Childcare / Babysitting
  • Kids' playground

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Beachfront Location

Krystal Cancún boast a perfect, beachfront location, just a short distance away from plenty of shopping, dining, and nightlife. Cancún city center can be reached within 20 minutes by car, where guests can explore Mercado 28 public market and Parque de las Palapas. In addition, there are plenty of activities nearby the hotel, including snorkeling and sailing.

Poolside Paradise

Guests loved the oceanfront pool area and the beach. There are always plenty of free loungers and umbrellas available by both, and a bar area as well.

Amazing Accommodations

Overall, guests were very impressed with the beautiful rooms with modern décor. Accommodations appear new and recently renovated. Guests described them as spacious, clean and comfortable. Most rooms feature gorgeous views of the Caribbean Sea or the lagoon. Furthermore, most guests also raved about the rainfall showerhead.

Negative Reviews

So-So Soundproofing

Though most guests didn't have a complaint, some did mention that the rooms could use better sound proofing. Noise from nearby nightclubs, as well as your neighbors, can be a nuisance. If you're a light sleeper, you may want to request a quiet room, and bring a pair of earplugs as a precaution.

Boring Breakfast

Most guests were disappointed with the breakfast offerings, saying that it was repetitive and offered a poor selection to choose from. In addition, guests also weren't impressed with the onsite restaurants, describing them as mediocre.

Review Your Receipt

Make sure to double-check your bill before you check out. Several guests reported billing errors on their receipt. Fortunately, if you spot one, the staff will be happy to correct it immediately.

Rating Overview

Rating trivago Rating Index based on 10911 reviews across the web
7.4 /10
  • loveholidays
    8.0 /10
    6.6 /10
  • Catch it
    8.0 /10
    6.8 /10
    5.5 /10
  • Other Sources
    7.0 /10
7.4 out of 10 based on 10911 reviews